Periscope software provides modern and tested solutions which are very much capable of tackling complicated issues. We do assist our customers to implement technology regardless the focus of contact center on customer service, sales and telemarketing. Dedicated to delivering solutions that produce real and measurable value for our customers, we provide 24x7x365 customer support and a variety of customizable training and service offerings for all Periscope software products to enhance your contact center effectiveness.

IVR
Customers can get information quickly to their basic queries and avoid long hold times while agents are afforded more time to manage complex, potentially revenue generating interactions with Periscope IVR solution. Our IVR solution is integrated into overall contact center environment allowing access data from back-office systems to personalize interactions and fulfill specific inquiries.

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CTI
Periscope CTI Server offers advanced routing capabilities for multisite and multichannel contact management. It also extends CTI capabilities across all contact channels, providing screen pop with voice calls and with e-mail and Web contacts as well.

ACD
Periscope enables full Automatic Call Distribution (ACD) functionality which is a common phone switch/PBX add-on module that processes inbound calls and evenly distributes them to awaiting agents. It also processes high number of inbound and outbound calls, routes calls according to agent skills, simultaneously queues calls across multiple sites, reporting real-time and historical data, and more.